Terms & Conditions
Effective and last updated: 26 September 2026 — Global IT Services
1. Introduction
These Terms & Conditions (the "Terms") govern the provision of services by Global IT Services ("we", "our", "us"), a digital engineering and growth agency providing web development, technical SEO, UI/UX design, and AI automation. By engaging our services, submitting a form, or making an enquiry, you agree to these Terms. If you do not agree, please do not use our services.
2. Services
We provide software engineering, technical SEO, design, and automation services as described on our services pages or in your proposal. Detailed scope, milestones, deliverables, and timelines are agreed per project through our proposal or statement of work. Any changes to scope are agreed in writing before work begins.
3. Quotations & Payments
Quotations are valid for the period stated (default 30 days) and are provided in the currency agreed (USD, EUR, GBP, or NPR). We invoice per the agreed payment schedule — typically a deposit (50%) before work begins and the balance on completion, or per milestone as agreed. Final deliverables are released after the balance is paid. Late payments may pause active work.
4. Intellectual Property & Ownership
Upon full payment, complete ownership of the source code, databases, design files, documentation, and deployment credentials created for your project is transferred to you. You receive 100% code ownership with no vendor lock-in. We retain the right to use our pre-existing tools, frameworks, and know-how, and to showcase anonymised project outcomes in our portfolio. All collaboration is covered by an NDA on request.
5. Client Responsibilities
You agree to provide timely access to the materials, decisions, content, and third-party accounts required for delivery, and to review deliverables within the agreed review windows. Delays in feedback may extend timelines accordingly.
6. Revisions
Each package includes the revision rounds stated in your proposal. Additional revision rounds or scope additions outside the agreed scope are quoted separately before being performed.
7. Warranties & Liability
We warrant that our services will be delivered with reasonable skill and care. Our maximum aggregate liability under these Terms is limited to the total fees paid for the specific project giving rise to the claim. We are not liable for indirect, consequential, or loss-of-profit damages. This clause does not limit liability for fraud or other liability that cannot be excluded by law.
8. Cancellation & Refunds
If you cancel before work begins, any deposit is refundable minus reasonable enquiry and quotation handling costs. If work has begun, you are billed for work completed up to the cancellation date plus any non-refundable third-party costs already incurred (such as subscriptions or domain purchases). Defect fixes and support commit to correcting defects notified within the warranty window stated in your proposal.
9. Governing Law
These Terms are governed by the laws of England and Wales. The parties submit to the exclusive jurisdiction of the courts of England and Wales for any dispute arising from these Terms, without prejudice to any mandatory consumer protection rights that apply to you.
10. Changes to These Terms
We may update these Terms from time to time. The latest version is always published on this page. Continued use of our services after changes take effect means you accept the updated Terms.