Privacy Policy
Effective and last updated: 26 September 2026 — Global IT Services
1. Who We Are
Global IT Services ("we", "our", "us") provides web development, technical SEO, UI/UX design, and AI automation services to clients worldwide. Our engineering base is in Kathmandu, Nepal, and we serve clients across the United Kingdom, the United States, Europe, Australia, and Asia. For any privacy request, contact us at [email protected] or through WhatsApp.
2. Data We Collect
We only collect the personal data you choose to share with us or that is generated through our services. This may include: name and contact details (email, phone number, WhatsApp number), project scope and requirement notes you submit through our forms, payment and invoicing information, and communications you send us via WhatsApp, email, or our contact form. We also use Google Analytics 4 (GA4) with default IP anonymization to evaluate aggregate website traffic, popular services, and user interaction patterns. We do not sell your personal data or run cross-site behavioral advertising pixels.
3. How We Use Your Data
We use your data to respond to enquiries, prepare proposals and quotations, deliver and invoice for our services, communicate project updates, and provide customer support. Where applicable under UK GDPR and the EU GDPR, our legal bases are consent (where you submit a form), performance of a contract (where we deliver services), and legitimate interest (for legitimate business communications such as responding to enquiries).
4. Data Sharing
We do not sell or rent your personal data. We only share data with trusted service providers who help us operate, such as our cloud database provider (Neon PostgreSQL), our hosting infrastructure, and communication platforms such as WhatsApp. These providers process data in line with their own data-processing agreements and only as necessary to deliver the service.
5. International Transfers
Because we serve clients around the world, some data may be processed outside your country of residence, including in the United States and Europe. Where we transfer personal data internationally, we rely on appropriate safeguards such as Standard Contractual Clauses, the UK International Data Transfer Addendum, or adequacy decisions recognised by the UK and EU.
6. Data Retention
We keep personal data only for as long as needed to provide services, comply with legal or accounting obligations, or resolve disputes (typically up to the duration of your engagement plus a reasonable retention period for tax and legal compliance). After that, data is securely deleted or anonymised.
7. Your Rights
Under UK GDPR you have the right to access, correct, or delete your personal data; to restrict or object to processing; to data portability; and to withdraw consent at any time where processing is based on consent. To exercise any of these rights, email [email protected] and we will respond within one calendar month. You may also complain to the UK Information Commissioner's Office (ICO) at ico.org.uk.
8. Cookies & Analytics
Our website uses strictly necessary functional cookies (such as remembering your chosen currency preference) and Google Analytics 4 measurement cookies (_ga) to collect pseudonymous, aggregate analytics about site performance and page engagement. We do not use third-party advertising or retargeting cookies. You can manage or block cookies through your browser settings, or opt out of Google Analytics measurement across all sites at https://tools.google.com/dlpage/gaoptout.
9. Security
We protect your data using appropriate technical and organisational measures, including HTTPS encryption in transit, encrypted storage where feasible, restricted access controls, and regular security reviews of our infrastructure.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The current version will always be available on this page with its "Last Updated" date shown above.